SAFEGUARDING VULNERABLE ADULTS AND CHILDREN
This document is available in large print, Welsh, audio and Braille on request.
Please call 01236 766878 or email HR@bellgroup.co.uk
As an all-encompassing property maintenance contractor, Paint My Home’s principal activities involve working in and around domestic properties. All of our skilled tradesmen and women will come in to contact with members of the public almost on a daily basis.
It is therefore inevitable that within our workplace, safeguarding the welfare of all customers including children, young people and vulnerable adults plays a vital role in our daily activities and all Paint My Home staff must be aware of their responsibilities in this regard. Paint My Home, and Bell Group UK as our parent company, aim to assure the safe and secure service provision for all our customers, including children, young people and vulnerable adults, across all Company activities, through effective management systems, training, inspection and regulation.
Paint My Home is committed to the following principles in all aspects of our work:
✓ Empowerment – putting people first and helping those who lack mental or physical capacity to feel involved and informed about our work activities
✓ Partnership – sharing the right information in the right way with our customers and providing adequate resources to achieve an optimum service
✓ Protection – ensuring we implement adequate protective procedures in and around the work areas to ensure the safety and protection of customers and especially highlighting needs of vulnerable residents or members of the public
✓ Support – supporting customers and residents in the communities where we work through social value, community events, sponsorships, employment opportunities and upskilling initiatives, so they have the opportunity to take action and take control of their circumstances
✓ Prevention – responding quickly to suspected cases of abuse or suspicious circumstances
✓ Proportionality – making sure what we do is appropriate to the situation and for the individual
✓ Accountability – making sure all parties to the project have clear roles and responsibilities
Safeguarding is a general term used to describe how we protect adults and children from abuse or neglect. Within the realm of Bell Group and Paint My Home’s activities, Safeguarding is about protecting all customers affected by our workplace activities and in particular making certain we provide a tailored customer care service to those in vulnerable circumstances. Our Safeguarding procedure also covers for reporting and taking action where we come across people within our daily jobs whom we suspect may be at risk of abuse or neglect due to the actions (or lack of action) of another person. In these cases, it is vital that our staff work together with our clients and relative authorities to ensure any suspected matters are dealt with swiftly and effectively. This topic is also covered within our Policy on Anti-Trafficking and Modern Slavery.
Paint My Home takes full responsibility to ensure that the workplace activities do not have a negative impact on the safety and welfare of others. To assist with attaining the above commitments, we adhere to standard procedures through the mobilisation of any contract:
• Liaise with our management to gather vital information relating to customer profiles and special considerations.
• Inherently, from this information, our Project Manager shall formulate a customer liaison plan and cherry-pick the most suitable individuals for each project.
A stringent selection process shall be followed to engage individuals, specific to the work activities, based on: previous experience of similar work, skill base, qualifications and training, length of service and DBS checks where required. Thus, we ascertain the comprehensive training of site teams, with the secure knowledge that individuals are highly experienced in carrying out their activities in a safe manner.
• As a Company, we shall endeavour to engage 100% of directly employed local labour where reasonably possible. Consequently, we can rely on individuals being familiar with the local area and to identify and act upon safeguarding concerns which may arise.
• We carry out comprehensive induction training with all team members specific to the project in hand, covering the Construction Phase Plan, PPE, welfare of others and service delivery relevant to the customer.
As a Company, we commit to carrying out effective training with our employees on Code of Conduct, Respect for People, Customer Care and Safeguarding with all our employees on a continuous basis. We shall continue to work with our clients and external training providers in the most collaborative manner to focus on topics which will not only improve our own Safeguarding procedures internally, but as an industry leader, we aim to mould our clients’ expectations and proactively push for positive change in the Customer Care approach adopted by all Companies within the property maintenance industry.
For and on behalf of Bell Group U.K Limited, and all wholly owned subsidiaries,
including Paint My Home:-
Chief Executive, Craig Bell
Reviewed: 1st October 2020
To Review: 1st October 2021